Features

Jet Wave’s Hosted PBX and Business VoIP Features List is intended to provide Jet Wave customers and partners with a comprehensive list of Standard, Premium and Custom features available from Jet Wave’s hosted-based solutions. Premium and Custom features are included in certain plans, or may cost extra. Please note that our features change frequently in response to customer requests and market needs, so please check with us often to receive an updated version of this Features List.

Auto Attendant Answering

Set up a telephone number to dial directly to an Auto Attendant. Callers are then presented with predefined options via the Auto Attendant Feature.

Live Person Answering

Set up a telephone number to ring a specific extension first, or a group to enable sequential or simultaneous rings. This enables your company to have a live person answer the caller, and not an auto attendant.

2, 3, or 4 (or More) Digit Extension Dialing

Your Jet Wave Hosted PBX can support 2, 3, 4 or more digit extension dialing

Caller ID

Customize the appearance of your outgoing Caller ID by outgoing number or by extension

Voicemail

Associate a voicemail box with an extension, or use an announce-only voicemail box to provide customers with a pre-recorded message when they choose an option on an auto attendant or extension.

Voicemail to Email

After a voicemail is received, the Jet Wave PBX will send an email to any valid email account or alias that you enter into the Jet Wave Portal. The message will include the date and time of the call, as well as the duration, caller ID if provided, the mail box number, and an attached WAV file that can be played on your PC or mobile device (i.e., smartphone or PDA capable of playing WAV files).

Voicemail to Text Message

Don’t have a smartphone or PDA capable of playing WAV files? Enter an SMS address in the Jet Wave Portal and the Jet Wave PBX will send a shorter text message to your device. 3rd party text messaging rates may apply.

Ring Groups

Enables multiple extensions to be joined as a group, and then calls may be routed sequentially or simultaneously to that group.

Find Me (Jet Wave Digital Assistant)

Set up a personal assistant to “find you” at up to five (5) locations. This feature is configured per extension and offers an extensive number of options to route calls once they have reached the given extension. Callers are asked to “announce themselves” and are offered the option between locations to try the next location, or to leave a message.

Call Hold

Place calls on hold, and play music or a commercial on hold.

Attended Transfer

Transfer a call to an extension, group, or phone number AFTER announcing the party being transferred.

Call Forwarding

Forward calls via the Jet Wave Portal, or via your device or SoftPhone. Calls may be forwarded to any extension or phone number. Device or SoftPhone forwarding functionality may vary by manufacturer.

No Answer Call Forwarding

Automatically forwards your calls to an extension, group, or phone number when you do not answer your phone.

Busy Call Forwarding

Automatically forwards your calls to an extension, group, phone number when your phone is busy.

Incoming Call Blocking

“Black list” phone numbers to block them from calling your PBX.

Incoming Privacy Screening

Force callers with “no caller ID” or “blocked caller ID” to enter a number that will be presented as their caller ID.

Incoming Caller ID Routing

Route calls from a unique DID or phone number to any auto attendant, extension, group, phone number, or ACD or Call Queue

Incoming DID Routing

Route calls based on the number that was dialed. Calls may be routed to an auto attendant, extension, group, phone number, or ACD or Call Queue.

Outgoing Call Blocking

Prevent calls to specific numbers or services (ex: 900 calls).

Incoming Call Blocking

“Black list” phone numbers to block them from calling your PBX.

Incoming Call Identification

Identify an incoming call on the phone’s LCD display by modifying the Caller ID display indicating how the call was routed.

One Button Redial

A device or SoftPhone feature that redials the last number dialed by the extension user. Not all phones support this feature.

Do Not Disturb (DND)

A device or SoftPhone feature that simulates a phone being off-hook, sending calls received directly into voicemail. Other routing options are also available..

Call Waiting Indicator

Indicates incoming call (and caller ID, if available) while another call is in process.

Automatic Call Distribution (ACD)

Used to route calls in a call center environment to the appropriate agents, based on factors such as time availability, behavior, and priority levels.

Call Queue

Call queues are used to route calls in a first-in-first-out manner to the appropriate extension or group. These extensions can be agents logged into the system. Call Queues are commonly used with an ACD, where the callers hear an announcement that says something like “thank you for calling, all available agents are busy, please hold for the next available agent, or press N to leave a message”. When the call is ready to be routed, the ACD handles the routing rules.

Call routing based on business hours, after hours & holiday hours

Allows routing decisions based on time and date. Multiple schedules can be configured, as in the case of departments with different hours of operation

Speed Dial

A device or SoftPhone feature that automates the dialing of a pre-determined phone number.

Company-wide Directory

A list of contacts and phone numbers that are uploaded via the Jet Wave Portal, and are made available on an IP phone or SoftPhone.

Forward your calls Locally or Remotely via Phone or Web

Call forwarding is easy to setup and manage.

Call Recording

Selectively record calls for training or documentation purposes.

DISA (Direct Inward System Access)

Allows someone from outside the PBX to obtain a dialtone and to place calls from it as if they were placing a call from within the switch (with password protection)

Office Intercom

Dial another user’s extension, activating their phone speaker to make an announcement.

Disable Outbound Dialing

Disable Outbound Dialing on certain extensions only.